Overview

This page applies to receipts issued to the receiver on cash payouts at a MoneyGram agent or partner location, including pick-up at a designated agent location and staged or delayed pick-up.

No receive receipt is issued for transfers deposited directly to a bank account or mobile wallet; the receiving institution's own transaction record serves that purpose.

How to implement

The receipt must be displayed and in include at a minimum the fields displayed in the receipt example below. The consumer must be able to print, save, or email the receipt before they can exit the completed transaction.

Terms and Conditions

Item	Terms and Conditions	Requirements
1	This transaction is subject to MoneyGram's Terms and Conditions, available at www.moneygram.com/terms. Esta transacción está sujeta a los Términos y Condiciones de MoneyGram, disponibles en www.moneygram.com/terms.	Countries – Global. Required on all Receive receipts issued under MoneyGram's licence. Informational reference only — no customer acknowledgement or acceptance formula may be used on the Receive receipt. For own-licence payout partners, the partner's Terms and Conditions are primary and a MoneyGram network reference applies — see Common Principles (C3, C5).

Disclosure Information

Item	Disclosure	Requirements
1	This receipt confirms that the money transfer referenced on this receipt has been paid out to the receiver named on this receipt. Este recibo confirma que la transferencia de dinero indicada en este recibo ha sido pagada al destinatario cuyo nombre figura en este recibo.	Countries – Global. Required on all Receive receipts.
2	The amount paid to you may differ from the amount sent due to fees or taxes applied at payout, or currency exchange. Any fee or tax deducted at payout is shown as a separate item on this receipt, together with the total amount paid to you. El monto que se le pagó puede diferir del monto enviado debido a cargos o impuestos aplicados al momento del pago, o al cambio de moneda. Todo cargo o impuesto deducido al momento del pago se indica por separado en este recibo, junto con el monto total que se le pagó.	Countries – Global. Required. The receipt must show the actual amount paid to the receiver, in the actual payout currency — not the amount quoted at send. Each deduction applied at payout must appear as a separate line item; deductions must not be aggregated under combined labels. Where nothing was deducted, the receipt simply shows the amount paid.
3	If the exchange rate shown at the time of sending was an estimated rate, the actual exchange rate has been set in the receive country at the time of payout. Where a currency conversion occurred at payout, the exchange rate applied is shown on this receipt. Si la tasa de cambio indicada al momento del envío era una tasa estimada, la tasa de cambio real se estableció en el país de recepción al momento del pago. Cuando se realizó una conversión de moneda al momento del pago, la tasa de cambio aplicada se indica en este recibo.	Countries – Global. Conditional — the exchange-rate line is required only where a currency conversion occurs at the point of payout. Where the payout is made in the currency committed at send (no conversion at payout), no exchange-rate disclosure is required on the Receive receipt. Where the rate was estimated at send, the “Estimated exchange rate” rules of the Send page apply and the actual applied rate must be shown here. Where the paying agent applies its own exchange rate, the receipt must identify the rate as the agent's rate.
4	This money transfer service is provided by MoneyGram Payment Systems, Inc., a corporation organized under the laws of Delaware, USA, with its principal office at 1550 Utica Avenue South, Minneapolis, MN 55416, United States. MoneyGram Payment Systems, Inc. is duly licensed as a money transmitter (NMLS ID: 898432). Este servicio de transferencia de dinero es prestado por MoneyGram Payment Systems, Inc., una sociedad constituida conforme a las leyes de Delaware, EE. UU., con oficina principal en 1550 Utica Avenue South, Minneapolis, MN 55416, Estados Unidos. MoneyGram Payment Systems, Inc. cuenta con la debida licencia como transmisor de dinero (NMLS ID: 898432).	Countries – Global. Required on all Receive receipts where the payout is provided under MoneyGram's licence. Note: the named entity is subject to substitution depending on the MoneyGram group entity under whose licence the payout is provided — where a different MoneyGram group entity is the licensed provider for the relevant market or corridor, that entity's legal name, registered address and licensing details must appear instead of (or, where required, alongside) MPSI's. For own-licence and white-label/MPS models, see Common Principles (C2–C4).
5	Funds have been paid at the MoneyGram agent or partner location identified on this receipt. Los fondos se pagaron en el establecimiento del agente o socio de MoneyGram identificado en este recibo.	Countries – Global. Required. The paying agent / payout location must be identified on the Receive receipt (see the header block of the Receipt Example).
6	Customer Support Contact: For questions or complaints about this transaction, contact MoneyGram Customer Service at 1 (800) 926-9400 or www.moneygram.com. Contacto de Atención al Cliente: Para preguntas o quejas sobre esta transacción, comuníquese con el Servicio de Atención al Cliente de MoneyGram al 1 (800) 926-9400 o en www.moneygram.com.	Countries – Global. Required on all Receive receipts. The market-specific telephone number is provided to the agent during implementation and is not published on this Portal; where no market-specific number applies, the receipt must refer the receiver to www.moneygram.com. Do not default to the US customer service number outside the US. Where the receive market requires a reference to a regulator, ombudsman or complaint authority, that reference is added in the form provided during implementation. For white-label models, the partner's contact details may appear alongside MoneyGram's — see Common Principles (C4).
7	MoneyGram Payment Systems, Inc. (1550 Utica Avenue South, Minneapolis, MN 55416, United States), and, where applicable, the additional MoneyGram data controller identified for your country and service in MoneyGram’s Data Controller List are data controllers of your personal data which is collected and processed for the purposes of paying out this money transfer to you. You have the right to access, rectify, delete, restrict, and port your personal data and to object to automated decision making, including profiling. For further information on the applicable MoneyGram data controller and how MoneyGram processes your personal data and your rights please refer to our Data Controller List at https://www.moneygram.com/us/en/data-controllers-list, and Global Privacy Notice at https://www.moneygram.com/us/en/global-privacy-notice. MoneyGram Payment Systems, Inc. (1550 Utica Avenue South, Minneapolis, MN 55416, Estados Unidos) y, cuando corresponda, el responsable del tratamiento de datos adicional de MoneyGram identificado para su país y servicio en la Lista de responsables del tratamiento de datos de MoneyGram, son los responsables del tratamiento de sus datos personales, los cuales se recopilan y procesan con el fin de abonarle esta transferencia de dinero. Usted tiene derecho a acceder a sus datos personales, rectificarlos, suprimirlos, limitar su tratamiento y solicitar su portabilidad, así como a oponerse a la toma de decisiones automatizada, incluida la elaboración de perfiles. Para obtener más información sobre el responsable del tratamiento de datos de MoneyGram aplicable, así como sobre cómo MoneyGram trata sus datos personales y cuáles son sus derechos, consulte nuestra Lista de responsables del tratamiento de datos en https://www.moneygram.com/us/en/data-controllers-list y el Aviso de privacidad global en https://www.moneygram.com/us/en/global-privacy-notice.	Countries – Global. Required on the customer copy of the Receive receipt where MoneyGram Payment Systems, Inc. is the data controller. Where the paying agent / payout partner acts as an independent controller for payout-side processing (receiver identification, local recordkeeping), the receipt must identify that controller as well — see Common Principles (C6).
8	No consumer-facing text — language rule (see Requirement).	Countries – Global. Receipt language follows the language rules on Common Principles (C7): as a baseline, an official language of the receive country or a language selectable by the receiver, in addition to English; market-specific obligations prevail. Language versions are supplied or approved by MoneyGram during onboarding.
9	No consumer-facing text — receiver identification rule (see Requirement).	Countries – Global. Conditional — required for cash payouts where receiver identification is collected at payout. Where identification is collected at payout, the receipt shows the identification document type and a masked document number (last 4 digits). Date of birth and address are shown only where required by local law. Full identification details must not appear on the receipt unless local law requires them (data minimisation — see item 7). A single receipt is issued to the receiver; no separate agent copy is specified on this page. Any signature or identification records the paying agent keeps for its own purposes follow its local recordkeeping obligations.