Overview

A Refund Receipt should be provided to the customer whenever a previously initiated remittance transfer is cancelled/reversed and a refund is due/processed. It serves as proof of cancellation and customer-facing confirmation of the refund.

How to implement

A Refund Receipt must be displayed to the customer after a refund/cancellation is executed. The Customer must be able to print, save, or email the Refund Receipt before exiting the completed refund flow.

Disclosure Information

Item	Disclosure	Requirement
1	Refund Confirmation: This receipt confirms that your transfer has been cancelled and a refund has been initiated/processed. Confirmación del reembolso: Este recibo confirma que su transferencia ha sido cancelada y que el reembolso ha sido iniciado/procesado.	Countries - Global Must be included on all Refund Receipts.
2	Refund Amount: Total amount will be refunded (including applicable fees/taxes where required by the original transaction rules). Monto del reembolso: Se reembolsará el monto total (incluyendo tarifas/impuestos aplicables cuando así lo requieran las reglas de la transacción original).	Countries - Global Must be included on all Refund Receipts.
3	Refund Method & Timing: Refunds are typically returned to the original form of payment and the timing may vary depending on the payment method and third-party processing. If you do not receive your refund within a reasonable time, please contact MoneyGram. Método y plazo del reembolso: Los reembolsos normalmente se devuelven a la forma de pago original y el plazo puede variar según el método de pago y el procesamiento de terceros. Si no recibe su reembolso dentro de un plazo razonable, comuníquese con MoneyGram.	Countries - Global Must be included on all Refund Receipts (consumer expectation + reduces complaints/escalations).
4	Customer Support Contact (Refunds): For questions or complaints about this refund, contact MoneyGram Customer Service at [insert customer service phone] or [insert website]. Contacto de atención al cliente (reembolsos): Para preguntas o quejas sobre este reembolso, comuníquese con el Servicio de atención al cliente de MoneyGram al [insertar teléfono] o [insertar sitio web].	Countries - Global Must be included on all Refund Receipts.
5	Regulator / Complaint Authority Contact Info (Global): All refund receipts must include the contact information for the relevant consumer protection / financial services regulator (or complaint authority / ombudsman) applicable to the sender’s jurisdiction (country/region, and where relevant sub-national region). If there is no single national regulator/ombudsman mandated for display, the receipt must include the locally required complaint escalation channel as specified by MoneyGram for that market.	Send Countries - Global Must be included on all Refund Receipts, using the regulator/authority applicable to the sender’s jurisdiction (not a single default).
6	Error Resolution (US): You have a right to dispute errors in your transaction (including refund-related issues). If you think there is an error, contact us within 180 days at [insert telephone number] or [insert website]. You can also contact us for a written explanation of your rights. Resolución de errores (US): Tiene derecho a disputar errores en su transacción (incluidos asuntos relacionados con el reembolso). Si cree que existe un error, comuníquese con nosotros dentro de los 180 días al [insertar teléfono] o [insertar sitio web]. También puede comunicarse con nosotros para obtener una explicación por escrito de sus derechos.	Countries – United States & US Territories Include on all U.S.-related Refund Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).
7	State Regulator Contact Info (US): All U.S. refund receipts must include the contact information for the appropriate State regulatory agency based on the sender’s U.S. state of residence or transaction origination (state-specific; do not default to one state for all). Información del regulador estatal (US): Información del regulador estatal (US)Todos los recibos de reembolso de EE. UU. deben incluir la información de contacto del organismo regulador estatal correspondiente según el estado de residencia del remitente o el estado de origen de la transacción (específico por estado; no usar un solo estado para todos).	Countries – United States & US Territories Include on all U.S.-related Refund Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).
8	Consumer Financial Protection Bureau: Oficina de protección financiera del consumidor: 1-855-411-2372 1-855-729-2372 (TYY/TDD) Consumer Financial Protection Bureau	Countries – United States & US Territories Must be included on U.S.-related Refund Receipts (consistent with the U.S. remittance disclosure ecosystem).

Item

Disclosure

Requirement

Refund Confirmation: This receipt confirms that your transfer has been cancelled and a refund has been initiated/processed.

Confirmación del reembolso: Este recibo confirma que su transferencia ha sido cancelada y que el reembolso ha sido iniciado/procesado.

Countries - Global

Must be included on all Refund Receipts.

Refund Amount: Total amount will be refunded (including applicable fees/taxes where required by the original transaction rules).

Monto del reembolso: Se reembolsará el monto total (incluyendo tarifas/impuestos aplicables cuando así lo requieran las reglas de la transacción original).

Countries - Global

Must be included on all Refund Receipts.

Refund Method & Timing: Refunds are typically returned to the original form of payment and the timing may vary depending on the payment method and third-party processing. If you do not receive your refund within a reasonable time, please contact MoneyGram.

Método y plazo del reembolso: Los reembolsos normalmente se devuelven a la forma de pago original y el plazo puede variar según el método de pago y el procesamiento de terceros. Si no recibe su reembolso dentro de un plazo razonable, comuníquese con MoneyGram.

Countries - Global

Must be included on all Refund Receipts (consumer expectation + reduces complaints/escalations).

Customer Support Contact (Refunds): For questions or complaints about this refund, contact MoneyGram Customer Service at [insert customer service phone] or [insert website].

Contacto de atención al cliente (reembolsos): Para preguntas o quejas sobre este reembolso, comuníquese con el Servicio de atención al cliente de MoneyGram al [insertar teléfono] o [insertar sitio web].

Countries - Global

Must be included on all Refund Receipts.

Regulator / Complaint Authority Contact Info (Global): All refund receipts must include the contact information for the relevant consumer protection / financial services regulator (or complaint authority / ombudsman) applicable to the sender’s jurisdiction (country/region, and where relevant sub-national region).

If there is no single national regulator/ombudsman mandated for display, the receipt must include the locally required complaint escalation channel as specified by MoneyGram for that market.

Send Countries - Global

Must be included on all Refund Receipts, using the regulator/authority applicable to the sender’s jurisdiction (not a single default).

Error Resolution (US):

You have a right to dispute errors in your transaction (including refund-related issues). If you think there is an error, contact us within 180 days at [insert telephone number] or [insert website]. You can also contact us for a written explanation of your rights.

Resolución de errores (US): Tiene derecho a disputar errores en su transacción (incluidos asuntos relacionados con el reembolso). Si cree que existe un error, comuníquese con nosotros dentro de los 180 días al [insertar teléfono] o [insertar sitio web]. También puede comunicarse con nosotros para obtener una explicación por escrito de sus derechos.

Countries – United States & US Territories

Include on all U.S.-related Refund Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).

State Regulator Contact Info (US):

All U.S. refund receipts must include the contact information for the appropriate State regulatory agency based on the sender’s U.S. state of residence or transaction origination (state-specific; do not default to one state for all).

Información del regulador estatal (US):

Información del regulador estatal (US)Todos los recibos de reembolso de EE. UU. deben incluir la información de contacto del organismo regulador estatal correspondiente según el estado de residencia del remitente o el estado de origen de la transacción (específico por estado; no usar un solo estado para todos).

Countries – United States & US Territories

Include on all U.S.-related Refund Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).

Consumer Financial Protection Bureau:

Oficina de protección financiera del consumidor:

1-855-411-2372
1-855-729-2372 (TYY/TDD)
Consumer Financial Protection Bureau

Countries – United States & US Territories

Must be included on U.S.-related Refund Receipts (consistent with the U.S. remittance disclosure ecosystem).