Overview

An Amend Receipt should be provided to the customer whenever a previously initiated remittance transfer is amended/updated (e.g., correction of receiver details or other permitted transaction parameters). It serves as proof that a change was made and provides customer-facing confirmation of the updated transaction information.

How to implement

An Amend Receipt must be displayed to the customer after an amendment is executed. The Customer must be able to print, save, or email the Amend Receipt before exiting the completed amendment flow.

Disclosure Information

Item	Disclosure	Requirement
1	Amend Confirmation: This receipt confirms that your transfer has been amended/updated. Please review the updated information below. Confirmación de la modificación: Este recibo confirma que su transferencia ha sido modificada/actualizada. Revise la información actualizada a continuación.	Countries - Global Must be included on all Amend Receipts.
2	Scope of Change: This amendment applies only to the information described in this receipt. All other transaction details remain unchanged. Alcance del cambio: Esta modificación se aplica únicamente a la información descrita en este recibo. Todos los demás detalles de la transacción permanecen sin cambios.	Countries - Global Must be included on all Amend Receipts (clarity + avoids customer confusion).
3	Amendment availability: Amendments may be restricted or unavailable depending on transaction status, service option, payout method, destination requirements, or other operational constraints. Disponibilidad de la modificación: Las modificaciones pueden estar restringidas o no estar disponibles según el estado de la transacción, la opción de servicio, el método de pago, los requisitos del país de destino u otras limitaciones operativas.	Countries - Global Must be included on all Amend Receipts (sets expectations; reduces disputes).
4	Paid-out / deposited limitation: If funds have already been picked up, paid out, or deposited, certain amendments may not be possible. Limitación por cobro/depósito: Si los fondos ya se han cobrado, pagado o depositado, es posible que no se puedan realizar ciertas modificaciones.	Countries - Global Must be included on all Amend Receipts (clarifies practical limitation).
5	No guarantee of availability / payout outcome: An amendment does not guarantee payment availability or payout outcome. Availability is subject to service rules and local requirements at the receiving location/financial institution. Sin garantía de disponibilidad/pago: Una modificación no garantiza la disponibilidad del pago ni el resultado del cobro. La disponibilidad está sujeta a las reglas del servicio y a los requisitos locales en el lugar de pago/institución financiera receptora.	Countries - Global Must be included on all Amend Receipts (manages expectations; reduces complaints).
6	Customer Support Contact: For questions or complaints about this refund, contact MoneyGram Customer Service at [insert customer service phone] or [insert website]. Contacto de atención al clienteLPara preguntas o quejas sobre este reembolso, comuníquese con el Servicio de atención al cliente de MoneyGram al [insertar teléfono] o [insertar sitio web].	Countries – Global Must be included on all Amend Receipts.
7	Regulator / Complaint Authority Contact Info (Global): All amend receipts must include the contact information for the relevant consumer protection / financial services regulator (or complaint authority / ombudsman) applicable to the sender’s jurisdiction (country/region, and where relevant sub-national region). If there is no single national regulator/ombudsman mandated for display, the receipt must include the locally required complaint escalation channel as specified by MoneyGram for that market.	Countries – Global Must be included on all Amend Receipts, using the regulator/authority applicable to the sender’s jurisdiction (not a single default).
8	Error Resolution (US): You have a right to dispute errors in your transaction (including issues related to amendments). If you think there is an error, contact us within 180 days at [insert telephone number] or [insert website]. You can also contact us for a written explanation of your rights. Resolución de errores (US): Tiene derecho a disputar errores en su transacción (incluidos asuntos relacionados con modificaciones). Si cree que existe un error, comuníquese con nosotros dentro de los 180 días al [insertar teléfono] o [insertar sitio web]. También puede comunicarse con nosotros para obtener una explicación por escrito de sus derechos.	Countries – United States & US Territories Include on all U.S.-related Amend Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).
9	State Regulator Contact Info (US): All U.S. amend receipts must include the contact information for the appropriate State regulatory agency based on the sender’s U.S. state of residence or transaction origination (state-specific; do not default to one state for all Información del regulador estatal (US) Todos los recibos de modificación de EE. UU. deben incluir la información de contacto del organismo regulador estatal correspondiente según el estado de residencia del remitente o el estado de origen de la transacción (específico por estado; no usar un solo estado para todos).	Countries – United States & US Territories Include on all U.S.-related Amend Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).
10	Consumer Financial Protection Bureau: Oficina de protección financiera del consumidor: 1-855-411-2372 1-855-729-2372 (TYY/TDD) Consumer Financial Protection Bureau	Countries – United States & US Territories Must be included on U.S.-related Amend Receipts (consistent with the U.S. remittance disclosure ecosystem).

Item

Disclosure

Requirement

Amend Confirmation: This receipt confirms that your transfer has been amended/updated. Please review the updated information below.

Confirmación de la modificación: Este recibo confirma que su transferencia ha sido modificada/actualizada. Revise la información actualizada a continuación.

Countries - Global

Must be included on all Amend Receipts.

Scope of Change: This amendment applies only to the information described in this receipt. All other transaction details remain unchanged.

Alcance del cambio: Esta modificación se aplica únicamente a la información descrita en este recibo. Todos los demás detalles de la transacción permanecen sin cambios.

Countries - Global

Must be included on all Amend Receipts (clarity + avoids customer confusion).

Amendment availability: Amendments may be restricted or unavailable depending on transaction status, service option, payout method, destination requirements, or other operational constraints.

Disponibilidad de la modificación: Las modificaciones pueden estar restringidas o no estar disponibles según el estado de la transacción, la opción de servicio, el método de pago, los requisitos del país de destino u otras limitaciones operativas.

Countries - Global

Must be included on all Amend Receipts (sets expectations; reduces disputes).

Paid-out / deposited limitation: If funds have already been picked up, paid out, or deposited, certain amendments may not be possible.

Limitación por cobro/depósito: Si los fondos ya se han cobrado, pagado o depositado, es posible que no se puedan realizar ciertas modificaciones.

Countries - Global

Must be included on all Amend Receipts (clarifies practical limitation).

No guarantee of availability / payout outcome: An amendment does not guarantee payment availability or payout outcome. Availability is subject to service rules and local requirements at the receiving location/financial institution.

Sin garantía de disponibilidad/pago: Una modificación no garantiza la disponibilidad del pago ni el resultado del cobro. La disponibilidad está sujeta a las reglas del servicio y a los requisitos locales en el lugar de pago/institución financiera receptora.

Countries - Global

Must be included on all Amend Receipts (manages expectations; reduces complaints).

Customer Support Contact: For questions or complaints about this refund, contact MoneyGram Customer Service at [insert customer service phone] or [insert website].

Contacto de atención al clienteLPara preguntas o quejas sobre este reembolso, comuníquese con el Servicio de atención al cliente de MoneyGram al [insertar teléfono] o [insertar sitio web].

Countries – Global

Must be included on all Amend Receipts.

Regulator / Complaint Authority Contact Info (Global): All amend receipts must include the contact information for the relevant consumer protection / financial services regulator (or complaint authority / ombudsman) applicable to the sender’s jurisdiction (country/region, and where relevant sub-national region).

If there is no single national regulator/ombudsman mandated for display, the receipt must include the locally required complaint escalation channel as specified by MoneyGram for that market.

Countries – Global

Must be included on all Amend Receipts, using the regulator/authority applicable to the sender’s jurisdiction (not a single default).

Error Resolution (US): You have a right to dispute errors in your transaction (including issues related to amendments). If you think there is an error, contact us within 180 days at [insert telephone number] or [insert website]. You can also contact us for a written explanation of your rights.

Resolución de errores (US): Tiene derecho a disputar errores en su transacción (incluidos asuntos relacionados con modificaciones). Si cree que existe un error, comuníquese con nosotros dentro de los 180 días al [insertar teléfono] o [insertar sitio web]. También puede comunicarse con nosotros para obtener una explicación por escrito de sus derechos.

Countries – United States & US Territories

Include on all U.S.-related Amend Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).

State Regulator Contact Info (US): All U.S. amend receipts must include the contact information for the appropriate State regulatory agency based on the sender’s U.S. state of residence or transaction origination (state-specific; do not default to one state for all

Información del regulador estatal (US) Todos los recibos de modificación de EE. UU. deben incluir la información de contacto del organismo regulador estatal correspondiente según el estado de residencia del remitente o el estado de origen de la transacción (específico por estado; no usar un solo estado para todos).

Countries – United States & US Territories

Include on all U.S.-related Amend Receipts (recommended to align with remittance error-resolution framework and to avoid gaps in customer rights messaging).

Consumer Financial Protection Bureau:

Oficina de protección financiera del consumidor:

1-855-411-2372
1-855-729-2372 (TYY/TDD)
Consumer Financial Protection Bureau

Countries – United States & US Territories

Must be included on U.S.-related Amend Receipts (consistent with the U.S. remittance disclosure ecosystem).